Refund policy

At FidoFuels, we stand behind the quality of everything we make. If your pup
(or you) isn’t satisfied, here’s how we handle it:

Refund Eligibility:

Opened Products: Due to the nature of pet food and treats, we cannot
accept returns of opened or used items.
Unopened Products: Unopened items in original condition may be
returned within 14 days of delivery for a refund.
Damaged Orders: If your order arrives damaged, incorrect, or missing
items, let us know within 48 hours and we’ll make it right.

How to Request a Refund

Email us at FidoFuelsUSA@gmail.com with:

- Your order number

- A brief explanation of the issue

Photos, if applicable (for damaged or incorrect items)

Shipping Costs

- Return shipping is the responsibility of the customer unless the item arrived damaged or there was an error on our end.

- Shipping fees are non-refundable unless the return is due to a FidoFuels error.

No Returns On:

- Opened food or treats

- Custom or special orders

- Clearance or promotional items

Note:

We’re a small, family-run business — and while we can’t accept every return,
we do care deeply about your satisfaction. If there’s a real issue, we’ll always do
our best to make it right.