Privacy Notice


Effective Date: May 1, 2018

This Privacy Policy ("Privacy Policy") discloses the privacy practices for Fido Fuels (the “Company”) and our website; https://www.fidofuels.com (the “Site”).

This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

  • What information we collect;

  • With whom it is shared;

  • How it can be corrected;

  • How it is secured;

  • How policy changes will be communicated; and

  • How to address concerns over misuse of personal data.

For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at https://www.fidofuels.com. The terms “we,” “us,” and “our” refer to the Company. "You" refers to you, as a user of our Site.

By accessing our Site, you accept our Privacy Policy and Terms of Service, and you consent to our collection, storage, use, and disclosure of your Personal Information as described in this Privacy Policy.

Information Collection, Use, and Sharing

e collect both “Non-Personal Information” and “Personal Information.”

  • Non-Personal Information includes data that cannot be used to personally identify you, such as anonymous usage data, general demographic information, referring/exit pages, URLs, platform types, preferences, and the number of clicks.

  • Personal Information includes your name, email address, contact information, and other details you voluntarily provide through the Site.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us and to fulfill any orders. We will not share your information with third parties, except as necessary to fulfill your request, e.g., to ship an order.

GDPR Compliance

If you are located in the European Union, you have additional rights under the GDPR, including the right to access, correct, delete, or object to the processing of your data. If you wish to exercise these rights, please contact us at support@fidofuels.com.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email or phone number provided on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concerns about our use of your data.

Orders

When you place an order on our Site, we request contact and billing information such as your name, shipping address, and payment details. This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Sharing

We may share your information with third-party partners as needed to fulfill your requests, such as shipping orders or processing payments. These parties do not retain, share, store, or use your information beyond what is necessary for fulfilling your order.

Security

We take precautions to protect your information. Wherever we collect sensitive information (such as credit card data), that information is encrypted and securely transmitted to us. You can verify this by looking for a closed lock icon in your browser or checking for “https” in the URL.

We also protect your information offline. Only employees who need the information to perform specific jobs (e.g., billing or customer service) are granted access to your personal information.

Children's Privacy

Our Site is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe we have gathered such information without consent, please contact us immediately, and we will take steps to delete it.

Cookies

Our Site uses cookies, including Google Analytics, to track and analyze user behavior to improve our services. You can choose to refuse cookies through your browser settings, but this may affect your ability to use certain features on our Site.

GDPR Cookie Notice

EU users will be prompted to accept or decline cookies when visiting the Site, as required under the GDPR.

TCPA Compliance

In accordance with the Telephone Consumer Protection Act (TCPA), we will only send text messages related to shipping and order fulfillment. These messages will not be used for marketing purposes. By providing your phone number, you consent to receive these communications. You can opt out at any time by replying STOP to any text message.

Data Collection and Handling Related to SMS Notifications

We will collect the following customer data in relation to SMS notifications:

  • Name

  • Phone number

  • Email address

  • Delivery address

  • Shipping address

  • Order description and products ordered

This data will be collected to notify customers about their order shipping status, including when the order has been shipped and when it has been delivered.

Usage and Data Sharing

We will use the collected data solely to provide shipping status updates to customers regarding their orders. The customer’s data will be shared with our service provider, AfterShip, which handles the text messaging services. This data sharing is strictly for the purpose of sending order-related text notifications.

Types of SMS Messages Sent

Customers will receive text messages under the following circumstances:

  • Notification when their order has been shipped.

  • Updates on the status of the shipment.

  • Notification when their order has been delivered.

SMS messages will be purely informational and will not include any marketing content.

Your Rights Regarding the Use of Your Personal Information

You have the right to prevent us from contacting you for marketing purposes. When we send promotional communications, you can opt out by following the unsubscribe instructions in the email. However, we may still send you non-promotional communications, such as updates to this Privacy Policy.

Links

This Site contains links to other websites. We are not responsible for the content or privacy practices of such sites. We encourage users to read the privacy policies of any site that collects personal information.

Changes To This Privacy Policy

This Privacy Policy is effective as of January 1, 2023, and may be updated periodically. Any changes will be posted on this page, and significant changes will be communicated via email or a prominent notice on our Site.

Contact Us

If you feel that we are not abiding by this Privacy Policy, or if you have any questions or concerns, please contact us immediately at:

Email: fidofuelsusa@gmail.com